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Customer Technical Support (m/f/d) - French

SUPPORT | FULL TIME | IMMEDIATELY | HAMBURG

Your tasks

We are looking for a new member for our Customer Support team.


Your task is to ensure our international providers and merchants are able to use our online shop software as expected. In the position “Technical Customer Support” you are situated in our Service Centre team, responsible for supporting our users via our bug ticketing software (Talisma & JIRA) and per telephone. Amongst this you are responsible for the following:

  • Assigning yourself open tickets and trying to replicate the aforementioned bug
  • Engaging with the end merchant or our provider directly, providing them with assistance
  • Escalating reported bugs to our 2nd and 3rd level support, where required, for further investigation
  • Working with colleagues from other departments to respond to reported issues and find solutions
  • Monitoring and following escalated issues and keeping our provider and merchants informed at all times

Your profile

We pride ourselves and focus on quality than quantity. We are looking for service-oriented colleagues who can provide exceptional levels of support.

  • Previous experience in a similar support position is advantageous but not necessary
  • You are client orientated, analytic and emphasise on quality
  • You have a great eye for detail and are technically minded in the internet realm
  • You are patient and have the motivation to learn and explore our software in depth
  • Buzzwords like e-commerce, browser and bugs are not foreign to you
  • You are a native French speaker and fluent in English or German (C1 level or higher)
  • You have experience living in France and familiar with its everyday life
  • Other language skills such as German or Spanish would definitely be a huge plus

What we are offering you

  • Subsidies for transport card, lunch vouchers, private internet usage, and Employer Pension Fund
  • Individual training budget for conferences, workshops, barcamps, language course (German/English)
  • Assistance with relocation or visa application
  • Agile work environment, flat hierarchy, and quick decision-making
  • An international team from more than 15 countries, company language is English
  • Team events: internal hackathon, board games, ePages YOU, and many more
  • Weekly Yoga class during lunch break
  • Free ePages online shop
  • Centrally located offices with excellent public transportation
  • Fresh fruits and drinks

How to apply

Is this the job you are looking for? Then just click on “Apply now”.

If you have any questions, just send an email to our HR Department, via hr@epages.com or call +49 40 350 188 0.


We are looking forward to getting to know you!

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